American Honda Finance Corporation Career Opportunities
Within the last 5 years, what role did the following play in your job:
Customer service
Within the last 5 years, what role did the following play in your job:
High volume incoming calls
Within the last 5 years, what role did the following play in your job:
Building relationships with clients
Please note that this position is no longer available.
If you would like to be considered for similar opportunities now or in the future, feel free to apply and/or set up a notifier for yourself.
Customer Service Representative
CA - San Ramon
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Take Your Career to the Next Level at One of the World's Most Admired Automotive Companies

Whether you have a couple of years of customer service experience or you are a recent grad, this is a great opportunity to launch a career with an industry leader. If you are poised, polished and able to deliver impeccable customer service, we offer a variety of rewards: American Honda Finance Corporation (AHFC), and our consolidated subsidiaries (including Honda Financial Services℠ and Acura Financial Services℠) provide various forms of financing in the United States and Canada to purchasers, lessees and authorized independent dealers of Honda and Acura products. We finance Honda and Acura automobiles, parts and accessories, as well as Honda motorcycles, power equipment, and marine engines. AHFC is a wholly owned subsidiary of American Honda Motor Co., Inc., which is a wholly owned subsidiary of Honda Motor Co., Ltd., a global corporation that regularly ranks in the top 50 on Fortune's list of the World's Most Admired Companies.

Video: Our associates share what they love about the culture of American Honda Motor Co, from the corporate office to the assembly lines to the dealers' showrooms.

The Requirements

To meet the basic qualification for this role, you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. In addition, to be a good fit for the Customer Service Representative opportunity, you will have:
  • A bachelor's degree (preferred) and/or 2 to 4 years of customer service experience.
  • A can-do, customer service mindset and the ability to handle a high volume of calls (50+) in a fast-paced environment. Quick question for you - click here
  • Strong initiative and self-motivation, and the ability to achieve goals independently.
  • Excellent interpersonal skills with the ability to communicate clearly and concisely in oral and written communication.
  • The ability to analyze situations and develop creative solutions.
  • Solid organization skills and a detail orientation.
  • An extroverted and friendly demeanor.
  • Bilingual abilities in English and Spanish will be a plus. 
Schedules: Customer Service Representative hours are Monday - Friday, 8am - 5pm. To succeed in this role, you'll need to have flexibility, and availability between the hours of 8 am - 8 pm as shifts may fluctuate and change.

The Role

Reporting to the Customer Service Supervisor, you'll join a team of 8-10 customer service representatives. You'll start off with a 4-week on-boarding program, a mixture of class-based and hands-on instruction. Your overall mission will be to assist finance customers and provide best-in-class service. Inquiries may involve title/registration changes, licenses, leasing and other topics, and you will handle 50+ calls per day. Quick question for you - click here

We'll look to you to bring a strong sense of urgency and initiative, setting boundaries and expectations to ensure top notch customer service. We'll provide feedback and coaching regularly, based on established performance goals. You'll spend about 90% of your time servicing incoming calls, and the remaining 10% will go to email communication and research. Specifically, your responsibilities will be to:
  • Consistently answer incoming calls to the Customer Service Department with a "can-do" mindset.
  • Ask appropriate questions to identify the root cause of calls to generate effective solutions for AHFC and customers while effectively resolving conflicts.
  • Follow up on customer issues and concerns (payments, payoffs, title work) in a timely manner.
  • Contribute to increasing Customer Satisfaction Scores for the Region.
  • Adhere to legal and operational compliance by strictly following all company policy and procedures.
  • Contribute to the greater good of the team with an enthusiastic and positive attitude.
Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

Pictured: Chances are you will provide support and service to new owners of the 2018 Clarity Plug-in Hybrid. Advanced technology offers flexibility, allowing drivers to use electric power alone or tap into the gas engine for longer drives.

The Rewards

Professional development
You will learn and perform both the Customer Service and Account Representative roles, giving you a broad background in our operations. These roles can provide rewards for years to come. At the same time, if you have the ambition and aptitude, you might leverage your success to pursue advancement along multiple career paths in the company.

Impact and visibility
You will act as the "face" of American Honda Finance Corporation to customers, playing a key role in ensuring they have a positive experience. Your ability to continuously improve your customer service skills and willingness to take on new challenges will be recognized.

Performance culture driven by values
Our unique culture is key in enabling us to attract and retain high-impact players. We have accomplished this by creating an enterprise where the smartest ideas always triumph, no matter where they come from. Being a Honda associate means collaborating as a team member, while never forgetting that true teamwork requires respect for the individual.

Excellent compensation
In addition to a competitive salary and bonus potential, we offer a comprehensive benefits package that includes a 401(k) with company match; medical, dental, and vision plans; and much more.

Pictured: You'll support owners of both Honda and Acura vehicles, like the 2018 Acura RLX shown here. The striking new design of this premium luxury sedan represents the performance of the vehicle within.

Keys to Success

You will need strong interpersonal finesse to work with diverse stakeholders and personalities, and to build rapport with customers with tact and diplomacy. Success will require you to set clear expectations. You should know when to push back and say "no" and when to escalate situations for additional support. You'll need to be able to roll with the punches in our high-velocity environment and dive into both your customer inquiry and problem resolution responsibilities with equal confidence and poise.

Other keys to success include:
  • Strong independent initiative -- you'll assume ownership of your goals and activities, managing information and action steps with a minimum of supervision.
  • Razor-sharp attention to detail -- you'll expertly manage the various moving parts involved in this function and deliver impeccable customer service on a consistent basis.
  • Innovation -- with an eye for the big picture, you'll demonstrate a strategic approach to problem solving, and continually look for new and better ways to help us achieve our objectives.
  • Flexibility -- handling multiple systems and processes while supporting diverse stakeholders with differing requirements will require the ability to multitask, prioritize, and adjust to the evolving needs of the call center.

About Us

The Power of Dreams

Everyone is born with the ability to think, create, and dream. At Honda, we believe the Power of Dreams is realized when we work together to make them real. The joy of creating quality products that have a positive impact on all our lives is the Honda Way. Our products are creations of our associates. That's why Honda views its associates as its most valuable asset -- each and every associate plays an important role in the success of the Company.

At American Honda Finance Corporation, we collaborate with our direct parent, American Honda Motor Co., Inc. (AHM), and our affiliate, Honda Canada, Inc. (HCI), to support Honda and Acura product sales in the United States and Canada. Our vision is to be the premier automotive financial services company in the industry, and we focus on cultivating high employee, customer and dealer satisfaction and loyalty.

We offer financing in the form of both retail installment sales contracts and leases, depending on the product and the needs of the particular customer. Leases are offered through our affiliate Honda Lease Trust for new and used Honda motor vehicles. In addition, we and our Florida affiliate American Honda Service Contract Corporation, administer vehicle service contracts sold by Honda Dealers throughout the United States.

American Honda Finance Corporation is a wholly owned subsidiary of American Honda Motor Co., Inc., the sole authorized distributor of Honda and Acura motor vehicles, Honda motorcycles, Honda power equipment and Honda and Acura parts and accessories in the United States. American Honda Motor Co., Inc., is a wholly owned subsidiary of Honda Motor Co., Ltd., a Japanese corporation which is a worldwide manufacturer and distributor of motor vehicles and power equipment.

Through the efforts of our parent corporation, American Honda Motor Co., Inc., American Honda Finance Corporation takes an active role as a citizen of the communities that we serve. By supporting important community initiatives, we hope to help make a difference.

Video: An overview of Honda's operations in America, including manufacturing, R&D, sales and social responsibility.

Take Your Career to the Next Level at One of the World's Most Admired Automotive Companies

Whether you have a couple of years of customer service experience or you are a recent grad, this is a great opportunity to launch a career with an industry leader. If you are poised, polished and able to deliver impeccable customer service, we offer a variety of rewards: American Honda Finance Corporation (AHFC), and our consolidated subsidiaries (including Honda Financial Services℠ and Acura Financial Services℠) provide various forms of financing in the United States and Canada to purchasers, lessees and authorized independent dealers of Honda and Acura products. We finance Honda and Acura automobiles, parts and accessories, as well as Honda motorcycles, power equipment, and marine engines. AHFC is a wholly owned subsidiary of American Honda Motor Co., Inc., which is a wholly owned subsidiary of Honda Motor Co., Ltd., a global corporation that regularly ranks in the top 50 on Fortune's list of the World's Most Admired Companies.

Video: Our associates share what they love about the culture of American Honda Motor Co, from the corporate office to the assembly lines to the dealers' showrooms.

The Requirements

To meet the basic qualification for this role, you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. In addition, to be a good fit for the Customer Service Representative opportunity, you will have:
  • A bachelor's degree (preferred) and/or 2 to 4 years of customer service experience.
  • A can-do, customer service mindset and the ability to handle a high volume of calls (50+) in a fast-paced environment. Quick question for you - click here
  • Strong initiative and self-motivation, and the ability to achieve goals independently.
  • Excellent interpersonal skills with the ability to communicate clearly and concisely in oral and written communication.
  • The ability to analyze situations and develop creative solutions.
  • Solid organization skills and a detail orientation.
  • An extroverted and friendly demeanor.
  • Bilingual abilities in English and Spanish will be a plus. 
Schedules: Customer Service Representative hours are Monday - Friday, 8am - 5pm. To succeed in this role, you'll need to have flexibility, and availability between the hours of 8 am - 8 pm as shifts may fluctuate and change.

The Role

Reporting to the Customer Service Supervisor, you'll join a team of 8-10 customer service representatives. You'll start off with a 4-week on-boarding program, a mixture of class-based and hands-on instruction. Your overall mission will be to assist finance customers and provide best-in-class service. Inquiries may involve title/registration changes, licenses, leasing and other topics, and you will handle 50+ calls per day. Quick question for you - click here

We'll look to you to bring a strong sense of urgency and initiative, setting boundaries and expectations to ensure top notch customer service. We'll provide feedback and coaching regularly, based on established performance goals. You'll spend about 90% of your time servicing incoming calls, and the remaining 10% will go to email communication and research. Specifically, your responsibilities will be to:
  • Consistently answer incoming calls to the Customer Service Department with a "can-do" mindset.
  • Ask appropriate questions to identify the root cause of calls to generate effective solutions for AHFC and customers while effectively resolving conflicts.
  • Follow up on customer issues and concerns (payments, payoffs, title work) in a timely manner.
  • Contribute to increasing Customer Satisfaction Scores for the Region.
  • Adhere to legal and operational compliance by strictly following all company policy and procedures.
  • Contribute to the greater good of the team with an enthusiastic and positive attitude.
Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

Pictured: Chances are you will provide support and service to new owners of the 2018 Clarity Plug-in Hybrid. Advanced technology offers flexibility, allowing drivers to use electric power alone or tap into the gas engine for longer drives.

The Rewards

Professional development
You will learn and perform both the Customer Service and Account Representative roles, giving you a broad background in our operations. These roles can provide rewards for years to come. At the same time, if you have the ambition and aptitude, you might leverage your success to pursue advancement along multiple career paths in the company.

Impact and visibility
You will act as the "face" of American Honda Finance Corporation to customers, playing a key role in ensuring they have a positive experience. Your ability to continuously improve your customer service skills and willingness to take on new challenges will be recognized.

Performance culture driven by values
Our unique culture is key in enabling us to attract and retain high-impact players. We have accomplished this by creating an enterprise where the smartest ideas always triumph, no matter where they come from. Being a Honda associate means collaborating as a team member, while never forgetting that true teamwork requires respect for the individual.

Excellent compensation
In addition to a competitive salary and bonus potential, we offer a comprehensive benefits package that includes a 401(k) with company match; medical, dental, and vision plans; and much more.

Pictured: You'll support owners of both Honda and Acura vehicles, like the 2018 Acura RLX shown here. The striking new design of this premium luxury sedan represents the performance of the vehicle within.

Keys to Success

You will need strong interpersonal finesse to work with diverse stakeholders and personalities, and to build rapport with customers with tact and diplomacy. Success will require you to set clear expectations. You should know when to push back and say "no" and when to escalate situations for additional support. You'll need to be able to roll with the punches in our high-velocity environment and dive into both your customer inquiry and problem resolution responsibilities with equal confidence and poise.

Other keys to success include:
  • Strong independent initiative -- you'll assume ownership of your goals and activities, managing information and action steps with a minimum of supervision.
  • Razor-sharp attention to detail -- you'll expertly manage the various moving parts involved in this function and deliver impeccable customer service on a consistent basis.
  • Innovation -- with an eye for the big picture, you'll demonstrate a strategic approach to problem solving, and continually look for new and better ways to help us achieve our objectives.
  • Flexibility -- handling multiple systems and processes while supporting diverse stakeholders with differing requirements will require the ability to multitask, prioritize, and adjust to the evolving needs of the call center.

About Us

The Power of Dreams

Everyone is born with the ability to think, create, and dream. At Honda, we believe the Power of Dreams is realized when we work together to make them real. The joy of creating quality products that have a positive impact on all our lives is the Honda Way. Our products are creations of our associates. That's why Honda views its associates as its most valuable asset -- each and every associate plays an important role in the success of the Company.

At American Honda Finance Corporation, we collaborate with our direct parent, American Honda Motor Co., Inc. (AHM), and our affiliate, Honda Canada, Inc. (HCI), to support Honda and Acura product sales in the United States and Canada. Our vision is to be the premier automotive financial services company in the industry, and we focus on cultivating high employee, customer and dealer satisfaction and loyalty.

We offer financing in the form of both retail installment sales contracts and leases, depending on the product and the needs of the particular customer. Leases are offered through our affiliate Honda Lease Trust for new and used Honda motor vehicles. In addition, we and our Florida affiliate American Honda Service Contract Corporation, administer vehicle service contracts sold by Honda Dealers throughout the United States.

American Honda Finance Corporation is a wholly owned subsidiary of American Honda Motor Co., Inc., the sole authorized distributor of Honda and Acura motor vehicles, Honda motorcycles, Honda power equipment and Honda and Acura parts and accessories in the United States. American Honda Motor Co., Inc., is a wholly owned subsidiary of Honda Motor Co., Ltd., a Japanese corporation which is a worldwide manufacturer and distributor of motor vehicles and power equipment.

Through the efforts of our parent corporation, American Honda Motor Co., Inc., American Honda Finance Corporation takes an active role as a citizen of the communities that we serve. By supporting important community initiatives, we hope to help make a difference.

Video: An overview of Honda's operations in America, including manufacturing, R&D, sales and social responsibility.
American Honda Finance Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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